Question 1

What is KaroPal and how does this long distance connection device work?

Accepted Answer

KaroPal is a screen free, physical long distance connection device designed to help you feel closer to your partner, family, or friends. Each device has a base and a themed, interchangeable Charm on top. A one-time setup through our companion app pairs your devices into a Circle (a group of connected KaroPal devices) — after that, everyday use is fully screen free. Just tap, press, or hold your KaroPal to send a light, vibration, or chirp whenever you're thinking of someone. Over time, you can build your own custom Handshake — a private sequence of taps and signals that means something just between you and your Circle. Signals travel using your paired phone's data connection, so your phone needs to stay nearby, but you'll never need to look at the screen.

Question 2

What's the difference between the KaroPal Standard edition and the Founder edition?

Accepted Answer

The Founder edition is a limited-run version marking KaroPal's very first prototype and launch, featuring a sleek black take on the Green Tree Frog Charm (KaroPal's interchangeable, animal-themed top piece). The Standard edition uses the classic green Charm and regular packaging. Both make a distinctive long distance relationship gift — the Founder edition is simply the rarer one.

Question 3

What comes in a KaroPal Starter Kit versus an Addon unit?

Accepted Answer

The KaroPal Starter Kit includes two devices — everything you need to form your first Circle (a group of connected KaroPal devices) and start sending interactions back and forth. It's a natural long distance relationship gift for a partner, family member, or friend. An Addon unit is a single KaroPal device that lets you expand your existing Circle by adding one more person or connection.

Question 4

Why did you create KaroPal instead of making just another relationship app?

Accepted Answer

KaroPal exists because a phone app alone cannot recreate the physical sense of presence that a dedicated long distance device can. Instead of keeping your connection trapped on a screen, KaroPal moves it into your shared spaces so you can feel your relationship in the room, not just in a notification bar.

Question 5

What is the KaroPal Founding 100 program?

Accepted Answer

The Founding 100 is a small group of early adopters who help fund the first production run of KaroPal devices. By pre-ordering early, Founding 100 members directly support the engineering, manufacturing, and launch of this long distance connection hardware.

Question 6

What are the benefits of becoming a KaroPal Founding 100 member?

Accepted Answer

Founding 100 members receive a limited Founder edition Green Tree Frog Charm topper, a numbered certificate of authenticity, direct access to the creator for feedback, and a special Founding 100 care package that ships with their KaroPal Starter Kit. It's a way to mark your early adoption of a screen free technology that fosters more meaningful connections.

Question 7

Can I get a refund on my KaroPal pre-order before it ships?

Accepted Answer

Yes. You can request a 100% refund, no questions asked, any time before your KaroPal device ships. Pre-orders are meant to feel safe and flexible, not stressful or locked-in.

Question 8

How long is the KaroPal hardware warranty and what does it cover?

Accepted Answer

KaroPal devices include a one-year hardware warranty starting from the shipment date. If you experience a device-related hardware issue during that period, we'll repair or replace your unit so you can keep using it as your everyday connection device.

Question 9

Do I need to keep my phone or the KaroPal app open all the time?

Accepted Answer

No. KaroPal is designed to get you off your screen, not keep you glued to it. Your paired phone acts as a Bluetooth bridge, relaying signals to Wi-Fi or mobile data and receiving firmware updates. Once you've paired your KaroPal through the app, keep your phone nearby and you can leave the screen off — the device handles the rest.

Question 10

How secure is the connection between KaroPal devices?

Accepted Answer

KaroPal uses industry-standard encryption to protect your taps, presses, and holds as they piggyback across your paired phone's data connection to reach your Circle. Signals are routed only within your private Circle, so your interactions stay between the people you've chosen — not a wider network.

Frequently asked questions

What’s the difference between the KaroPal Standard edition and the Founder edition?

What comes in a KaroPal Starter Kit versus an Addon unit?

Can we add more KaroPal devices later if our situation or relationship changes?

Will our current KaroPal work with future models and Charms?